Medical Support Assistant (Office Automation) OMAK
Give instructions to patients and arrange appointments, updates and maintains schedule to maximize patient and provider. Retrieve x-rays, laboratory reports, and other relevant patient data; ensures patient's medical records and laboratory reports are received from the appropriate outside facilities prior to patient's appointment. Record data involving outpatient appointments, inpatient admissions, and discharge and transfer information using the medical facility's automated and/or manual medical records system. Responsible for giving information, usually in person but also frequently over the telephone, in response to inquiries concerning the identification, location and general responsibilities of health center, functions, programs, activities, operations and similar questions. Types a variety of materials such as correspondence reports, technical documents and requisition forms. Receives all visitors and telephone calls. Directs incoming and outgoing calls and questions to the appropriate personnel in a timely manner, adhering to the healthcare center's policy regarding the release of patient information and handling of telephone calls. Takes phone messages and obtains current contact information. Applies knowledge of software functions to produce a wide range of documents that may require complex formats, such as graphics or tables within text, to edit and reformat electronic drafts, and to update or revise existing databases or spreadsheets. To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. For positions requiring positive education requirements, or if you are using education to meet all or part of the qualification requirements, you MUST submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume. MINIMUM QUALIFICATIONS for Grade 04:
Your resume must demonstrate at least one year of general experience. General experience is progressively responsible clerical, office or other work that indicates ability to perform the work of this position at the GS 04 level. OR Provide evidence of 2 years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Possess a combination of education and experience that when combined fully meet the minimum qualifications for this position. The total percentage must equal at least 100% to qualify an applicant for the GS 04 level. MINIMUM QUALIFICATIONS for Grade 05:
Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks:
Examples include:
knowledge in carrying out clerical support in a medical treatment facility in providing sufficient to give instructions to patients and arrange appointments, retrieve x-rays, laboratory reports, and other relevant patient data, organize patient records to research records, extract medical information and review records for completeness, accuracy, and consistency with health center requirements; and record data involving outpatient appointments, use the medical treatment facility's automated and/or manual medical records system; relay information regarding patient's condition, schedule follow-up appointments, and resolve clinic problems of scheduling, emergencies, missed appointments, and schedule follow-up appointments for patients using the medical services provided by the medical treatment facility. OR Provide evidence of 4 years of education above the high school level. OR Possess a combination of education and experience that when combined fully meet the minimum qualifications for this position. Only education in excess of the first 60 semester hours is creditable toward meeting the specialized experience requirement. The total percentage must equal at least 100 percent to qualify an applicant for GS 05 grade level. PROFICIENCY REQUIREMENTS:
In addition to meeting experience or education requirements, applicants for this position must show possession of Office Automation (OA) skills, This position requires the skill of a qualified typist. In addition to meeting experience or education requirements, you must be able to type at least 40 words per minute (based on a 5-minute sample with 3 or fewer errors). All candidates must self-certify their typing ability when completing the occupational questionnaire. You must meet all qualification requirements within 30 days of the closing date of the announcement. Federal employees in the competitive service are also subject to the Time-In-Grade Requirements:
Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).
Estimated Salary: $20 to $28 per hour based on qualifications.
Your resume must demonstrate at least one year of general experience. General experience is progressively responsible clerical, office or other work that indicates ability to perform the work of this position at the GS 04 level. OR Provide evidence of 2 years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Possess a combination of education and experience that when combined fully meet the minimum qualifications for this position. The total percentage must equal at least 100% to qualify an applicant for the GS 04 level. MINIMUM QUALIFICATIONS for Grade 05:
Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks:
Examples include:
knowledge in carrying out clerical support in a medical treatment facility in providing sufficient to give instructions to patients and arrange appointments, retrieve x-rays, laboratory reports, and other relevant patient data, organize patient records to research records, extract medical information and review records for completeness, accuracy, and consistency with health center requirements; and record data involving outpatient appointments, use the medical treatment facility's automated and/or manual medical records system; relay information regarding patient's condition, schedule follow-up appointments, and resolve clinic problems of scheduling, emergencies, missed appointments, and schedule follow-up appointments for patients using the medical services provided by the medical treatment facility. OR Provide evidence of 4 years of education above the high school level. OR Possess a combination of education and experience that when combined fully meet the minimum qualifications for this position. Only education in excess of the first 60 semester hours is creditable toward meeting the specialized experience requirement. The total percentage must equal at least 100 percent to qualify an applicant for GS 05 grade level. PROFICIENCY REQUIREMENTS:
In addition to meeting experience or education requirements, applicants for this position must show possession of Office Automation (OA) skills, This position requires the skill of a qualified typist. In addition to meeting experience or education requirements, you must be able to type at least 40 words per minute (based on a 5-minute sample with 3 or fewer errors). All candidates must self-certify their typing ability when completing the occupational questionnaire. You must meet all qualification requirements within 30 days of the closing date of the announcement. Federal employees in the competitive service are also subject to the Time-In-Grade Requirements:
Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).
- Department:
0679 Medical Support Assistance - Salary Range:
$31,208 to $45,393 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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